Terms & Conditions

Welcome to Goodsvilo!

These Terms & Conditions ("Terms") govern your access to and use of the Goodsvilo website, including browsing our products, placing orders, making payments, and using our related services.

Goodsvilo is operated by Xingtai Lunqiang Trading Co., Ltd. .

By accessing or using our website, you agree to these Terms to the extent permitted by applicable law. If you do not agree with these Terms, please discontinue use of our website.

Please read these Terms carefully before making a purchase.

Nothing in these Terms excludes, restricts, or limits consumer rights that cannot legally be waived under applicable laws.

1. General Information

Goodsvilo is an online store specializing in planters and decorative garden art designed to complement indoor and outdoor spaces.

Our primary product collections include:

  • Planters: Decorative and functional planting containers designed to complement plants, gardens, patios, balconies, and other suitable spaces.

  • Garden Art: Decorative ornaments and artistic accents intended to add personality, charm, and visual interest to gardens and outdoor environments.

Our goal is to provide thoughtfully selected products, clear information, convenient online shopping, and helpful customer support.

Product availability, specifications, materials, colors, finishes, and designs may vary.

We may update our product offerings and website features from time to time.

2. Eligibility and Website Use

By using our website, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you or are acting with appropriate authorization.

You agree to use our website only for lawful purposes.

You must not:

  • Violate applicable laws or regulations.

  • Provide false, misleading, or fraudulent information.

  • Engage in unauthorized or fraudulent transactions.

  • Attempt unauthorized access to our website or systems.

  • Introduce viruses, malware, or other harmful code.

  • Interfere with website functionality or security.

  • Use automated systems to overload or disrupt our services.

  • Infringe intellectual property rights.

  • Misuse personal information belonging to other individuals.

  • Engage in conduct that may harm other customers or our business operations.

We may take reasonable measures to address unlawful or unauthorized activities in accordance with applicable law.

3. Product Information and Descriptions

At Goodsvilo, we strive to provide accurate and helpful product information.

Product listings may include:

  • Product descriptions

  • Dimensions and measurements

  • Materials and finishes

  • Available colors and styles

  • Product photographs

  • Product weight, where applicable

  • Drainage features, where applicable

  • Indoor or outdoor suitability

  • Assembly or installation requirements

  • Included accessories and components

  • Product prices

  • Product availability

We encourage customers to review all available product details before placing an order.

Product Appearance

Product colors, textures, finishes, and decorative details may appear slightly different due to screen settings, lighting conditions, photography, and manufacturing variations.

We make reasonable efforts to present products accurately.

However, minor variations may occur where permitted by applicable law.

Product Dimensions

Customers should carefully review product dimensions before purchasing.

This is particularly important when selecting planters for specific plants or decorative garden art for designated spaces.

Please confirm that the product dimensions are suitable for your intended location and requirements.

Product Availability

Product availability may change without prior notice.

If an ordered product becomes unavailable, we will contact the customer when necessary and provide an appropriate resolution, including a refund where required.

4. Planters and Planting Containers

Our Planters collection includes decorative and functional planting containers intended for appropriate indoor and outdoor environments.

Before purchasing, customers should review available product information, including:

  • Dimensions and capacity

  • Materials and finishes

  • Available colors and designs

  • Drainage features, where provided

  • Intended placement

  • Recommended use

  • Applicable care instructions

Customers should choose planters appropriate for their intended plants and locations.

Some planters may not include drainage holes or may require additional accessories depending on their intended use.

Please refer to the individual product description for applicable information.

Planters should be placed on suitable, stable surfaces and handled with care.

Products made from fragile materials should be protected against impacts and inappropriate handling.

Where applicable, customers should consider the effects of weather exposure, freezing temperatures, and other environmental conditions.

These provisions do not exclude our legal obligations regarding product quality, safety, or conformity with applicable consumer protection laws.

5. Garden Art and Decorative Products

Our Garden Art collection includes decorative ornaments and artistic accents designed to complement gardens, patios, balconies, and other suitable spaces.

Before purchasing, customers should review:

  • Product dimensions

  • Materials and finishes

  • Product weight, where provided

  • Intended placement

  • Outdoor suitability

  • Assembly or installation requirements

  • Included accessories

  • Relevant care instructions

Garden art products should be installed or displayed according to the instructions supplied with the product, where applicable.

Some decorative products may be fragile or require additional support to remain stable.

Customers should select suitable locations for their products and use appropriate installation methods where necessary.

Products should not be altered or used for purposes inconsistent with their intended design.

If a garden art product arrives damaged, defective, or incomplete, please contact customer support before attempting installation.

Nothing in this section limits liability that cannot legally be excluded.

6. Pricing and Payment

All product prices are displayed on our website in the currency indicated at the time of purchase.

Prices may change from time to time.

The price applicable to your order will generally be the amount displayed and confirmed at checkout, subject to applicable law.

Pricing Accuracy

We strive to maintain accurate product and pricing information.

If a genuine pricing or listing error is discovered, we may contact you to clarify the issue and determine an appropriate resolution.

Any cancellation, price adjustment, or refund will be handled in accordance with applicable law.

Payment Methods

Available payment methods will be displayed during checkout.

Payments may be processed by independent third-party payment service providers.

Customers agree to provide accurate payment information and use only payment methods they are authorized to use.

We do not ordinarily store complete payment card numbers or card security codes when payment information is collected and processed directly by payment providers.

Taxes and Additional Charges

Applicable taxes, shipping charges, and other required fees will be disclosed during checkout in accordance with applicable law.

International orders may be subject to import duties, customs fees, or other charges.

Additional information is available in our Shipping Policy.

7. Orders and Order Acceptance

By placing an order through Goodsvilo, you agree to provide accurate and complete information.

This may include:

  • Full name

  • Email address

  • Billing information

  • Shipping address

  • Contact telephone number

  • Payment information

After placing an order, you may receive an automated confirmation email.

This email confirms that we have received your order request but does not necessarily constitute final acceptance where applicable law permits a separate acceptance process.

An order is generally accepted when we confirm acceptance or dispatch the products, subject to applicable law.

We may contact customers regarding:

  • Product availability

  • Payment authorization

  • Incorrect shipping information

  • Suspected fraudulent activity

  • Delivery restrictions

  • Material product listing errors

If an order cannot be fulfilled, we will provide an appropriate refund or other remedy in accordance with applicable law.

8. Order Modifications and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Customer Service Email: [email protected]

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched.

Once an order enters the shipping process, changes or cancellations may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Any mandatory statutory cancellation rights remain unaffected.

9. Shipping and Delivery

Goodsvilo offers shipping to eligible destinations according to the available shipping options displayed during checkout.

Our standard shipping arrangements are described below, subject to the shipping options applicable to your order.

Shipping Information Standard Policy
Order Processing 1–2 business days
Shipping Transit 7–15 business days
Estimated Total Delivery 8–17 business days
Orders of $59.99 USD or more Free standard shipping
Orders below $59.99 USD $6.99 standard shipping fee

Shipping eligibility is generally calculated based on the order subtotal after discounts and before taxes and shipping charges.

Applicable delivery options and shipping fees will be presented during checkout.

Delivery times are estimates and may vary depending on the destination, carrier operations, customs clearance, product dimensions, and other circumstances.

Certain planters and garden art products may require additional handling or protective packaging due to their fragile characteristics.

For complete details, please refer to our Shipping Policy.

Where applicable law establishes specific delivery deadlines or remedies, those requirements will apply.

10. International Shipping and Customs

International orders may be subject to customs inspections, import duties, taxes, and destination-specific requirements.

Unless otherwise stated during checkout, customers may be responsible for applicable import charges where legally permitted.

We recommend reviewing your country's import requirements before ordering.

Certain products may not be eligible for delivery to all countries or regions because of shipping restrictions, product dimensions, carrier limitations, or other operational considerations.

Available delivery destinations will be indicated during checkout.

11. Returns, Refunds, and Exchanges

Goodsvilo generally offers a 30-day voluntary return period beginning on the date an order is received.

To qualify for a standard change-of-mind return, products should generally be:

  • Unused

  • Undamaged

  • In their original condition

  • Complete with applicable accessories and components

  • Accompanied by proof of purchase

Additional requirements may apply to voluntary returns involving planters and fragile garden decorations.

Planters

For voluntary returns, planters should generally be free from soil, plant residue, water stains, and signs of use.

Garden Art

For voluntary returns, garden art products should generally be unused, undamaged, and free from alterations or damage caused by installation.

Damaged or Defective Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us as soon as reasonably possible.

We will review the issue and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer protection laws.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected, subject to applicable legal requirements.

Refunds are normally issued to the original payment method.

Return Shipping Costs

Customers are generally responsible for return shipping costs when returning products due to personal preference.

Where a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Goodsvilo will cover reasonable return shipping costs.

For more information, please review our Return & Refund Policy.

Nothing in this section excludes mandatory consumer rights.

12. Fragile Products and Shipping Damage

Certain planters and garden art products may be made from fragile materials or contain delicate decorative components.

We aim to use appropriate packaging materials to help protect products during transportation.

Customers are encouraged to inspect their orders promptly after delivery.

If a product arrives:

  • Cracked or broken

  • Chipped or scratched

  • Structurally damaged

  • Missing essential components

  • Different from the ordered product

Please contact us at [email protected].

Where available, photographs of the affected item and its packaging may help us assess the issue.

Depending on the circumstances and applicable law, we may arrange a replacement, exchange, refund, or another appropriate remedy.

Customers should avoid using or installing products with damage that may present a safety risk.

These provisions do not limit any statutory consumer rights.

13. Product Care and Outdoor Use

Products intended for gardens and outdoor spaces may be exposed to environmental conditions that affect their appearance and durability.

Depending on the materials, relevant factors may include:

  • Sunlight exposure

  • Rain and moisture

  • Freezing temperatures

  • Wind

  • Surface conditions

  • Improper installation

  • Product maintenance

Customers should follow any applicable care and placement instructions provided with the product.

Not all decorative products are suitable for permanent outdoor exposure.

Please review the individual product description to confirm the product's intended use and environmental suitability.

Nothing in this section excludes responsibility for product defects or other matters covered by mandatory consumer protection laws.

14. Customer Accounts

Certain features of our website may allow customers to create an account.

If you create an account, you are responsible for maintaining the confidentiality of your login information.

You agree to provide accurate information and keep your account details reasonably up to date.

Please contact us if you believe your account has been accessed without authorization.

We may take appropriate measures to protect account security and prevent unauthorized activity.

15. Privacy and Personal Information

We respect your privacy and recognize the importance of protecting personal information.

We may collect and process information in connection with:

  • Operating our website

  • Processing orders and payments

  • Arranging delivery

  • Providing customer support

  • Handling returns and refunds

  • Maintaining website security

  • Conducting permitted marketing activities

Personal information may be shared with authorized service providers, including Shopify, payment processors, shipping partners, and analytics or advertising providers where applicable.

Our website may use cookies, pixels, and similar tracking technologies.

Where required by law, users will be provided with appropriate privacy choices concerning non-essential cookies and advertising technologies.

For additional information, please review our Privacy Policy.

16. Intellectual Property

Unless otherwise stated, original content made available through the Goodsvilo website, including text, graphics, layouts, branding, and other protected materials, is owned by or licensed to Goodsvilo or its respective rights holders.

Such content may be protected by applicable intellectual property laws.

You may use our website for personal, lawful shopping and informational purposes.

You must not reproduce, distribute, modify, or commercially exploit protected website materials without appropriate authorization, except where permitted by law.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

17. Customer Feedback and Submissions

Customers may submit feedback, suggestions, questions, and other communications through our website or customer service channels.

By submitting content, you confirm that you have the right to provide it and that it does not violate applicable laws or the rights of others.

You agree not to submit content that is:

  • Fraudulent or intentionally misleading

  • Unlawful or threatening

  • Infringing upon intellectual property rights

  • Malicious or harmful

  • Intended to disrupt website functionality

We may use customer feedback to improve our products, website, and customer service, subject to our Privacy Policy and applicable law.

Public use of customer reviews, photographs, or other identifying content will be subject to any required permissions and applicable legal requirements.

18. Third-Party Services and Links

Our website may include links to third-party websites, platforms, or services.

These may include:

  • Payment providers

  • Shipping carriers

  • Customer support systems

  • Advertising platforms

  • Analytics services

  • Other technology providers

Third-party websites and services may operate independently and maintain separate terms and privacy policies.

We encourage customers to review the applicable terms before using external services.

Goodsvilo is not responsible for independent third-party content or practices outside our control, except where applicable law provides otherwise.

19. Website Availability and Technical Errors

We strive to maintain a functional and accessible online shopping website.

However, our services may occasionally be interrupted due to:

  • Website maintenance

  • Technical problems

  • Network disruptions

  • Security updates

  • Third-party service interruptions

  • Circumstances beyond our reasonable control

We may temporarily suspend certain website functions when reasonably necessary for maintenance, security, or technical purposes.

We will make reasonable efforts to restore affected services.

Nothing in this section excludes responsibility for matters that cannot legally be excluded.

20. Disclaimer of Warranties

We aim to provide accurate product information and a reliable shopping experience.

To the extent permitted by applicable law, website content and informational features are provided without guarantees of uninterrupted or error-free availability.

Product suitability depends on individual specifications, intended use, and customer requirements.

Customers should review product descriptions, dimensions, materials, drainage features, intended placement, and applicable care instructions before purchasing.

However, nothing in these Terms excludes or limits statutory warranties, product conformity obligations, consumer guarantees, or other legal rights that cannot legally be excluded.

21. Limitation of Liability

To the extent permitted by applicable law, Goodsvilo will not be responsible for losses arising solely from circumstances beyond our reasonable control or from improper use of products contrary to supplied instructions where we are not legally responsible for those losses.

Any limitation of liability will apply only to the extent permitted by law.

Nothing in these Terms excludes or restricts liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where such liability cannot be excluded

  • Breach of mandatory product safety obligations

  • Statutory consumer guarantees

  • Other liabilities that cannot legally be excluded or limited

Your legal rights and remedies remain unaffected.

22. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, intentional misconduct, or infringement of third-party rights.

This provision does not require consumers to compensate Goodsvilo for matters for which they are not legally responsible.

It does not exclude or reduce mandatory consumer protections.

23. Prohibited Commercial Activities

You may not use our website or services for unauthorized activities that disrupt our operations or violate applicable laws.

Examples include:

  • Fraudulent transactions

  • Misrepresentation of identity

  • Unauthorized access to website systems

  • Unauthorized collection of customer information

  • Infringement of intellectual property rights

  • Distribution of harmful software

  • Activities intended to interfere with the shopping experience of other customers

We may take reasonable measures to prevent or address these activities in accordance with applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or disregarded to the extent necessary.

The remaining provisions will continue to apply where legally permissible.

25. Termination or Restriction of Access

We may restrict or terminate access to our website when reasonably necessary to address unlawful conduct, serious violations of these Terms, security threats, or fraudulent activities.

Any such action will be taken in accordance with applicable law.

Termination of website access does not remove legal rights or obligations relating to completed purchases, refunds, or other matters that survive termination.

26. Governing Law and Dispute Resolution

These Terms are generally governed by the applicable laws of the People's Republic of China, subject to mandatory consumer protection laws that may apply in a customer's country or region.

Nothing in this section deprives consumers of mandatory legal protections or remedies available under applicable law.

If you have a concern about an order, product, payment, or our services, we encourage you to contact our customer service team first.

We will make reasonable efforts to review the issue and seek an appropriate resolution.

If a dispute cannot be resolved through customer support, either party may pursue the remedies available under applicable law.

27. Contact Information

If you have questions about these Terms & Conditions, our products, your orders, or any aspect of our services, please contact us using the information below.

Brand Name: Goodsvilo

Company Name: Xingtai Lunqiang Trading Co., Ltd.

Business Address: Room 724, Fengji Huigu, Limin Street, Xindu District, Xingtai City, Hebei Province, China

Customer Service Email: [email protected]

Please note that our registered business address is provided for company identification purposes and is not necessarily a warehouse, fulfillment facility, or designated return shipping address.

For returns, refunds, or exchanges, please contact our customer service team to obtain the appropriate instructions before sending merchandise.

At Goodsvilo, we value clear communication and aim to provide helpful support throughout your shopping experience.

Thank you for choosing Goodsvilo. We appreciate your trust and look forward to helping you create beautiful, welcoming, and personalized spaces through our Planters and Garden Art collections.