Shipping Policy

Thank you for shopping at Goodsvilo, your online destination for thoughtfully selected Planters and Garden Art designed to bring beauty, personality, and charm to gardens, patios, balconies, and other suitable indoor and outdoor spaces.

At Goodsvilo, we understand that receiving your garden decorations and planting accessories safely and within a reasonable timeframe is an important part of your shopping experience.

We aim to provide clear shipping information, practical delivery arrangements, and helpful customer support throughout the order fulfillment process.

This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, tracking information, international shipping arrangements, and procedures for handling delivery-related concerns.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

During promotional events, major holidays, or periods of increased order volume, processing times may be longer.

Certain planters and garden art products may require additional preparation or protective packaging before shipment due to their size, weight, materials, or fragile characteristics.

If an unexpected processing delay affects your order, we will make reasonable efforts to provide relevant updates.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Please ensure that your order and shipping details are accurate before completing your purchase.

2. Shipping Rates

Goodsvilo offers the following standard shipping rates for eligible orders:

Order Value Standard Shipping Fee
$59.99 USD or more FREE Shipping
Below $59.99 USD $6.99 USD

Important Shipping Information

  • Free standard shipping is available on eligible orders totaling $59.99 USD or more.

  • Orders below $59.99 USD are subject to a standard shipping fee of $6.99 USD.

  • Shipping eligibility is calculated based on the order subtotal after discounts and before taxes and shipping charges.

  • Applicable shipping charges will be displayed during checkout before payment is completed.

  • Any additional delivery charges or special shipping arrangements, where applicable, will be disclosed before purchase.

  • Shipping promotions may be subject to additional terms clearly communicated at the time of purchase.

Certain large, heavy, or fragile planters and garden decorations may require special delivery arrangements.

Any applicable additional charges will be disclosed at checkout before the order is placed.

3. Estimated Delivery Time

We work with shipping and logistics providers to deliver orders as efficiently as possible.

Our general estimated shipping transit time is 7–15 business days for eligible standard shipping destinations.

Shipping Stage Estimated Time
Order Processing 1–2 business days
Shipping Transit 7–15 business days
Total Estimated Delivery 8–17 business days

Important Delivery Information

Please note that:

  • Order processing time and shipping transit time are calculated separately.

  • Delivery estimates are provided for general reference and are not guaranteed arrival dates.

  • Delivery times may vary depending on the destination, shipping carrier, product dimensions, and local delivery conditions.

  • Remote locations may require additional delivery time.

  • International shipments may experience customs clearance delays.

  • Severe weather, transportation disruptions, and public holidays may affect delivery schedules.

  • Certain fragile or oversized products may require additional handling.

If your order is affected by an unexpected delay, we will make reasonable efforts to provide assistance.

Where applicable consumer protection laws establish specific delivery deadlines or remedies for delayed delivery, those legal requirements will apply.

4. Shipping Destinations

Goodsvilo offers shipping to selected international destinations.

Shipping availability depends on:

  • Destination country or region

  • Shipping carrier coverage

  • Local delivery infrastructure

  • Customs regulations

  • Product dimensions and weight

  • Applicable import restrictions

  • Other operational or legal considerations

Available shipping destinations and delivery options will be displayed during checkout.

If shipping services are unavailable for your destination, you may be unable to complete the purchase.

Certain oversized or fragile planters and decorative garden products may not be eligible for delivery to all locations.

For questions regarding shipping availability, please contact us at [email protected].

5. Shipping for Planters

Our Planters collection includes decorative and functional planting containers designed for different indoor and outdoor settings.

Planters may vary in size, weight, shape, and materials.

Some products may require additional protective packaging because of their fragile characteristics.

Planter Packaging

Depending on the product, packaging may include:

  • Protective cushioning materials

  • Corner or edge protection

  • Internal packaging supports

  • Protective wrapping

  • Other appropriate packaging components

Packaging methods may vary depending on the size, material, and design of the planter.

Important Planter Delivery Instructions

When receiving your planter, we recommend:

  • Inspecting the outer packaging for visible damage.

  • Carefully unpacking the product.

  • Checking the planter for cracks, chips, scratches, or other damage.

  • Confirming that any included trays or accessories are present.

  • Reviewing the product dimensions and condition.

  • Retaining protective packaging temporarily in case assistance is required.

If your planter arrives broken, defective, or incomplete, please contact our customer service team as soon as reasonably possible.

We will review the issue and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

6. Shipping for Garden Art

Our Garden Art collection includes decorative ornaments and artistic accents designed to complement gardens, patios, balconies, and other suitable spaces.

Shipping requirements may vary depending on the product's dimensions, materials, construction, and packaging needs.

Some garden art products may contain fragile decorative components or finishes that require careful handling.

Garden Art Packaging

Where appropriate, we aim to use protective packaging intended to reduce the risk of damage during transportation.

Products may be shipped with applicable accessories or installation components, depending on the individual item.

Garden Art Delivery Inspection

Upon receiving your order, please:

  • Inspect the external packaging.

  • Carefully unpack the product.

  • Check decorative surfaces and finishes.

  • Confirm that the product matches your order.

  • Check for missing or damaged components.

  • Review any included installation or care instructions.

If a garden art product arrives damaged, defective, incomplete, or incorrect, please contact us promptly for assistance.

7. Fragile Products and Protective Packaging

Certain planters and garden decorations may be made from fragile materials or contain delicate decorative components.

We understand the importance of appropriate packaging for these products.

We aim to prepare orders with protective materials suited to the characteristics of each item.

However, occasional damage may occur during transportation.

If an item arrives damaged, please retain the product and available packaging until our customer service team has reviewed the issue.

We may request photographs to help determine an appropriate resolution.

Customers should avoid using, installing, or displaying products with damage that may present a safety concern.

Our procedures for damaged products are explained further in this policy and our Return & Refund Policy.

8. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email containing relevant purchase details.

Once your order has been dispatched, we will provide a shipping confirmation email with tracking information when available.

You may use the tracking number to monitor your shipment through the relevant carrier's tracking system.

Please allow time for tracking information to become available after dispatch.

Tracking updates may not appear immediately, particularly during international transit or when shipments are transferred between logistics providers.

If you need assistance locating your package or understanding its shipping status, please contact:

Email: [email protected]

Please include your order number when contacting customer support.

9. Shipping Delays

We aim to process and dispatch orders promptly. However, unexpected delays may occasionally occur.

Possible causes include:

  • High order volumes

  • Public holidays or peak shopping seasons

  • Severe weather conditions

  • Transportation disruptions

  • Customs inspections

  • Shipping carrier operational issues

  • Incorrect or incomplete delivery information

  • Additional handling requirements for large or fragile products

  • Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the available shipment information and, where appropriate, work with the shipping provider to investigate the delay.

If delivery cannot be completed, we will assist you in determining an appropriate resolution in accordance with applicable consumer protection laws.

10. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on the destination country's regulations.

Unless otherwise stated during checkout, customers are responsible for applicable customs duties, import taxes, and related fees where legally permitted.

These charges are determined by the relevant customs authorities and may not be included in the product price or standard shipping fee.

Goodsvilo does not control customs processing times or the amount of taxes and duties imposed by local authorities.

We recommend reviewing the applicable import requirements in your country before placing an international order.

Where applicable law requires taxes, duties, or other charges to be included in the advertised or checkout price, those requirements will apply.

11. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify the following details before completing your purchase:

  • Recipient's full name

  • Street address

  • Apartment, unit, or building number, where applicable

  • City, state, or province

  • Postal or ZIP code

  • Country or region

  • Contact telephone number

  • Email address

If you discover an error in your shipping information, please contact us as soon as possible at [email protected].

We will make reasonable efforts to correct the information before the order is dispatched.

Once an order has shipped, changes to the delivery address may no longer be possible.

Additional shipping charges may apply if a package must be returned or reshipped because of incorrect or incomplete information provided by the customer, subject to applicable law.

12. Lost or Missing Packages

If your package has not arrived within the expected delivery period, please contact our customer service team.

When contacting us, please provide:

  • Your order number

  • Your full name

  • Your shipping address

  • Any available tracking information

  • A brief explanation of the issue

We will review the shipment details and, where appropriate, contact the shipping carrier to investigate.

If tracking information indicates that your package has been delivered but you have not received it, we recommend checking with household members, building management, or the local delivery carrier.

If a package is confirmed lost during transit, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement or refund.

Your statutory rights relating to undelivered goods remain unaffected.

13. Damaged Packages or Products

We understand that planters and decorative garden products may require careful handling during transportation.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Email [email protected] and include:

  • Your order number

  • The product name

  • A description of the damage or issue

  • Clear photographs of the affected product

  • Photographs of the shipping packaging, if available

  • Details of any missing or damaged components

Our customer service team will review your request and provide appropriate assistance.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement of damaged components

  • Replacement of the affected product

  • Exchange for the correct product

  • Partial refund, where appropriate

  • Full refund

Where the issue results from a confirmed product defect, shipping damage, or an error on our part, we will cover reasonable return shipping expenses when a return is required.

For more information, please refer to our Return & Refund Policy.

14. Multiple Shipments

Some orders may be shipped in multiple packages due to:

  • Product size or weight

  • Inventory availability

  • Packaging requirements

  • Warehouse or fulfillment arrangements

  • Transportation considerations

For example, planters and garden art purchased in the same order may be shipped separately to accommodate different packaging requirements.

If your order is divided into multiple shipments, the packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional standard shipping fees solely because we choose to split your order into multiple packages, unless additional charges were clearly disclosed and accepted at checkout.

15. Large or Heavy Product Delivery

Certain planters and garden art products may be larger or heavier than standard household accessories.

These products may require additional handling or special transportation arrangements.

Before placing an order, customers should review applicable product information, including:

  • Product dimensions

  • Product weight, where available

  • Package dimensions, where available

  • Intended placement

  • Installation or assembly requirements

  • Delivery restrictions, where applicable

Customers should consider whether the product can be safely received and moved to its intended location.

Unless otherwise stated on the product page or at checkout, standard delivery does not automatically include professional installation, assembly, or placement services.

Any special delivery services offered will be described before purchase.

16. Undeliverable or Returned Packages

Packages may be returned to the sender for reasons including:

  • Incorrect or incomplete shipping addresses

  • Unsuccessful delivery attempts

  • Failure to collect a package from a designated collection point

  • Refusal of delivery

  • Destination restrictions

  • Other carrier-related delivery issues

If your package is returned to the sender, please contact our customer service team.

Depending on the circumstances, additional reshipping fees may apply.

Refunds, reshipments, or other resolutions will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

17. Holiday and Peak Season Shipping

During major holidays, promotional events, and peak shopping seasons, shipping networks may experience increased demand.

This may result in longer processing or delivery times.

If you are purchasing planters or garden decorations for a special occasion, seasonal display, or outdoor decorating project, we recommend placing your order in advance.

Estimated delivery times do not guarantee arrival before a specific date unless such a delivery commitment has been expressly confirmed.

We appreciate your understanding during busy shipping periods.

18. Order Cancellation and Changes

If you need to cancel or modify an order, please contact us promptly at:

[email protected]

We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed for shipment.

Once an order has been dispatched, cancellation or modification may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Please include your order number and details of the requested change when contacting customer support.

Any mandatory statutory cancellation rights remain unaffected.

19. Contact Information

If you have questions regarding shipping rates, delivery estimates, order tracking, damaged planters, garden art delivery, shipping delays, or other shipping-related concerns, please contact us using the information below.

Brand Name: Goodsvilo

Company Name: Xingtai Lunqiang Trading Co., Ltd.

Business Address: Room 724, Fengji Huigu, Limin Street, Xindu District, Xingtai City, Hebei Province, China

Customer Service Email: [email protected]

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment center, or designated return address.

For return instructions, please contact our customer service team before sending any merchandise.

At Goodsvilo, we value clear communication and strive to provide helpful support throughout your shopping experience.

Thank you for choosing Goodsvilo. We appreciate your trust and look forward to helping you create beautiful, welcoming, and personalized spaces with our Planters and Garden Art collections.