Contact Us

Customer Support

If you have any questions, concerns, or feedback, please feel free to contact our customer service team.

Customer Service Email: [email protected]

Live Chat Support Hours: Mon–Sun: 8:00 AM–4:00 PM (PT)

Our live chat support is available seven days a week during the hours listed above.

If you contact us outside our live chat service hours, please send us an email at [email protected]. Our customer support team will review your inquiry and respond as promptly as reasonably possible.

Our team can assist you with the following inquiries:

  • Product Information: Questions about product dimensions, materials, colors, finishes, styles, and specifications.

  • Order Assistance: Help with order details, payment confirmation, order modifications, and general purchasing inquiries.

  • Shipping & Delivery: Information about shipping options, estimated delivery times, order tracking, and delivery-related concerns.

  • Returns & Refunds: Assistance with return requests, refund inquiries, exchanges, and applicable return procedures.

  • Damaged or Incorrect Products: Support for products that arrive damaged, defective, incomplete, or different from what was ordered.

  • Product Care & Placement: Questions about available product care instructions, planter drainage features, outdoor suitability, and garden decoration placement.

  • General Inquiries: Feedback, suggestions, or other questions about Goodsvilo and our services.

We value clear communication and aim to provide helpful assistance throughout your shopping experience.