Return Policy

Thank you for shopping at Goodsvilo!

At Goodsvilo, we are dedicated to offering thoughtfully selected planters and decorative garden art designed to bring beauty, personality, and charm to indoor and outdoor spaces.

We understand that selecting decorative products online requires careful consideration. Whether you are choosing planters for your favorite greenery or garden art to complement your outdoor environment, we want you to feel confident about your purchase.

Your satisfaction is important to us. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or defective products, missing components, and order cancellations.

1. Return Eligibility

Goodsvilo offers a 30-day return policy, meaning you may request a return within 30 days after receiving your order.

To qualify for a standard voluntary return, the following conditions generally apply:

  • The return request must be submitted within 30 days after delivery.

  • The item must be unused, undamaged, and in its original condition.

  • The product must include its original packaging, accessories, and any included components, where applicable.

  • The product must not show signs of alteration, improper use, or damage caused after delivery.

  • Proof of purchase, such as an order number or order confirmation email, must be provided.

For change-of-mind returns, planters should generally be free from soil, plant residue, water stains, and signs of use. Garden art should not show damage caused by installation, modification, or outdoor use.

Products that do not meet these requirements may not qualify for voluntary returns, unless otherwise required by applicable consumer protection laws.

These requirements do not restrict statutory rights relating to defective, damaged, or misdescribed products.

We recommend inspecting your order as soon as it arrives.

2. How to Request a Return

If you would like to return an item, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

[email protected]

Please include the following information:

  • Your order number

  • Your full name

  • The email address associated with your order

  • The product name

  • The reason for your return

  • Clear photographs of the product, where relevant

Step 2: Receive Return Instructions

Our customer service team will review your request and provide appropriate return instructions.

If your return is eligible, we will provide the designated return shipping address and relevant packaging or shipping requirements.

Please contact us before sending an item so that the return can be directed to the appropriate location.

Step 3: Prepare Your Return

Carefully package the product using its original protective materials whenever possible.

Please make sure that all applicable accessories, components, and packaging materials are included.

Fragile planters and decorative garden ornaments should be securely packaged to reduce the risk of damage during return transportation.

Step 4: Ship Your Return

Send the product to the designated return address provided by our customer service team.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Important: Our registered business address is not necessarily our designated return facility. Please do not send returned products directly to that address without obtaining the correct instructions.

Returns sent without sufficient information or to an incorrect address may experience processing delays.

3. Damaged, Defective, or Incorrect Items

We aim to provide accurate product information and carefully prepared orders.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Email [email protected] and provide:

  • Your order number

  • The product name

  • A description of the issue

  • Clear photographs showing the damage or defect

  • Photographs of the packaging, if available

  • Details of any missing or incorrect components

Our customer service team will review the issue and help determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement of the damaged or defective product

  • Replacement of missing components

  • Exchange for the correct product

  • Partial refund, where appropriate

  • Full refund

If a return is required because of our error, shipping damage, or a confirmed product defect, Goodsvilo will cover reasonable return shipping costs.

We may arrange a prepaid return label or provide reimbursement instructions, depending on the circumstances.

Nothing in this section limits your statutory consumer rights.

4. Product-Specific Return Conditions

Because Goodsvilo specializes in Planters and Garden Art, certain product-specific considerations apply.

4.1 Planters

Our Planters collection includes decorative and functional planting containers designed for different indoor and outdoor settings.

For voluntary change-of-mind returns:

  • Planters should be unused and in their original condition.

  • Products should be free from soil, water residue, plant materials, stains, and visible signs of use.

  • The planter should not be cracked, chipped, scratched, or otherwise damaged after delivery.

  • Any included components, such as trays or accessories, should be returned.

  • Original protective packaging should be retained whenever possible.

  • The product should not have been permanently altered, painted, drilled, or modified.

Before purchasing, we recommend reviewing product dimensions, materials, drainage features, and intended placement.

If a planter arrives cracked, broken, defective, or inconsistent with its description, please contact us for assistance.

4.2 Garden Art

Our Garden Art collection includes decorative ornaments and artistic accents intended for suitable garden and outdoor environments.

For voluntary change-of-mind returns:

  • Products should be unused, undamaged, and in their original condition.

  • Decorative surfaces, finishes, and components should remain intact.

  • Items should not have been painted, modified, permanently installed, or altered.

  • Products should not show damage caused by improper handling or use after delivery.

  • All included accessories, mounting components, and decorative parts should be returned where applicable.

For products intended for outdoor display, we recommend reviewing the individual product specifications and care instructions before purchasing.

If your garden art arrives damaged, defective, or incomplete, please contact our customer service team.

These product-specific conditions do not restrict statutory rights for defective, damaged, incorrectly supplied, or misdescribed goods.

5. Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns unless applicable law provides otherwise.

These may include:

  • Personalized or custom-made planters or garden decorations, where applicable

  • Products that have been used, damaged, altered, or modified after delivery

  • Planters showing soil residue, water stains, or other signs of use

  • Garden ornaments that have been permanently installed or modified

  • Products with missing essential accessories or components

  • Products damaged because of misuse or improper handling after delivery

  • Items that do not meet the eligibility requirements for voluntary returns

  • Gift cards, if offered

  • Items clearly identified as final sale or non-returnable at the time of purchase, where such restrictions are legally permitted

Promotional or discounted products are not automatically excluded from returns.

These exclusions apply only to voluntary returns and do not affect mandatory consumer rights concerning defective, damaged, incorrectly supplied, or misdescribed products.

If you are unsure whether an item qualifies for a return, please contact [email protected].

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

6.1 Change-of-Mind Returns

If you wish to return a product because you changed your mind, ordered the wrong item, selected an unsuitable size or style, or no longer need it, you are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

Because planters and garden ornaments may vary in size, weight, material, and packaging requirements, return shipping charges may differ depending on the product and destination.

6.2 Damaged, Defective, or Incorrect Products

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Goodsvilo will cover reasonable return shipping costs when a return is required.

Please contact us before arranging return shipping so we can provide appropriate instructions.

6.3 Return Shipping Recommendations

We recommend:

  • Using a trackable shipping service

  • Retaining proof of shipment

  • Using protective packaging appropriate for fragile products

  • Securing loose components and accessories

  • Providing additional cushioning for breakable planters and ornaments

  • Following the return instructions provided by our customer service team

Responsibility for returned products lost or damaged during transportation will be determined according to the return arrangements and applicable law.

7. Refund Processing

Once we receive and inspect an eligible returned product, we will notify you whether your refund request has been approved.

If approved:

  • Refunds will generally be issued to the original payment method.

  • We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.

  • The time required for the refunded amount to appear in your account may depend on your bank or payment provider.

  • Any legally permitted deductions will be communicated where applicable.

Please note that our refund processing period and the time required for your payment provider to post the funds may differ.

If your refund has been approved but you have not received the funds within the expected period, please contact your bank or payment provider.

You may also contact us at [email protected] for further assistance.

Where applicable laws require earlier refunds or different refund procedures, those legal requirements will take precedence.

8. Exchanges

We may offer exchanges depending on product availability and the reason for the request.

8.1 Exchanges for Damaged or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team.

After reviewing the issue, we may arrange a replacement, exchange, refund, or another appropriate remedy.

8.2 Exchanges Due to Personal Preference

If you would like to exchange a product for a different size, color, style, or design, the original item must generally meet our voluntary return eligibility requirements.

Customers may be responsible for applicable return shipping costs and any differences in product price.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

Please contact [email protected] before returning an item for exchange.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

[email protected]

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has entered the shipping process, cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Approved cancellations will be refunded to the original payment method.

Any mandatory statutory cancellation rights remain unaffected.

10. Missing or Lost Packages

If your order has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

  • Your shipping confirmation email

  • Available tracking information

  • The shipping address provided at checkout

  • Delivery notifications from the carrier

  • Building reception or designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

Depending on the circumstances and applicable law, we may arrange a replacement shipment, refund, or another appropriate resolution.

Your statutory rights concerning undelivered products remain unaffected.

11. Missing Components or Accessories

Certain planters and garden art products may include additional components, accessories, or installation hardware.

If your order arrives with missing components that should have been included, please contact [email protected].

Please provide:

  • Your order number

  • The product name

  • A description of the missing parts

  • Photographs of the contents received, if available

We will review the issue and determine an appropriate solution.

Depending on availability and the circumstances, we may arrange replacement components, a replacement product, or another suitable remedy.

Please do not attempt unsafe installation or use products with missing essential components.

12. Refunds for Promotional and Discounted Items

Products purchased during promotional events or at discounted prices may qualify for returns under our standard policy unless a lawful exclusion was clearly disclosed at the time of purchase.

For approved returns, refunds will generally be calculated based on the amount actually paid for the returned product.

If a promotional discount was applied across multiple products, the refund amount may reflect the discount allocated to the returned item.

Any legally permitted adjustments will be explained during the refund process.

13. Important Return Information

To help ensure a smooth return process, please follow these recommendations:

  • Contact customer support before sending a return.

  • Include your order number when submitting a request.

  • Follow the return shipping instructions provided by our team.

  • Ensure all applicable original accessories and components are included.

  • Use appropriate protective packaging for fragile planters and ornaments.

  • Retain shipping receipts and tracking information.

  • Do not send unrelated products in the return package.

  • Contact our customer service team if you have questions about return eligibility.

Returns sent without necessary information may experience processing delays.

Please do not send returned products to our registered business address unless that address has been specifically designated as the return location.

14. Consumer Protection Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

Depending on your country or region, you may have additional rights relating to:

  • Defective or damaged goods

  • Incorrectly supplied products

  • Products that do not match their descriptions

  • Distance-selling cancellation rights

  • Refunds and replacement remedies

  • Delivery failures

Where mandatory consumer protection laws provide greater rights than those described in this policy, the applicable legal requirements will prevail.

15. Contact Information

If you have questions regarding returns, refunds, exchanges, order cancellations, damaged planters, broken garden decorations, or other product-related concerns, please contact us using the information below.

Brand Name: Goodsvilo

Company Name: Xingtai Lunqiang Trading Co., Ltd.

Business Address: Room 724, Fengji Huigu, Limin Street, Xindu District, Xingtai City, Hebei Province, China

Customer Service Email: [email protected]

Return Address: The designated return address will be provided by our customer service team after reviewing your return request.

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment facility, or designated return location.

For return instructions, please contact our customer service team before sending any merchandise.

At Goodsvilo, we value clear communication and aim to provide helpful assistance throughout your shopping experience.

Thank you for choosing Goodsvilo. We appreciate your trust and look forward to helping you create beautiful, welcoming, and personalized spaces with our Planters and Garden Art collections.